Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a one–hour response time warranty for each ticket or e–mail that you send to our client support staff. We will swiftly respond to all common enquiries and forward right away the issue to our sysadmins in case any further assistance is needed. If you take advantage of our Managed Servers package, we’ll complete any of the included services at a time that has been discussed with you earlier.
An Excellent Help Desk Support Service
- We will be available to you 24x7x365 to reply to any questions that you may have about our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require support with server management tasks, you can have a look at our Managed Servers package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, plus installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel has been installed by default for every dedicated server. Among its features is a rather handy integrated knowledgebase that will guide you step by step on everything that you can do. Most how–to articles in addition video versions which show all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.