24/7 Customer Support in Shared Web Hosting
All of our shared web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting solutions well before you make an order or you're an existing customer and you have any kind of question or a issue, you're able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any troubles which need more time to research and fix. Unlike a number of other website hosting providers, our trouble tickets have a guaranteed max response time of only 1 hour, so whatever your trouble is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we supply feature 24/7 customer and tech support, therefore regardless of what issue you have, you'll be able to get in touch with us and we'll assist you straight away. Our guaranteed reply time for any email message or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 min. We also offer telephone support with several local numbers worldwide plus a live chat, so that you will be able to contact us and get more details about our services even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you have - payment methods, package specs, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever have a scenario where you need to wait for a couple of days to get a problem solved like you will need to do with a number of other suppliers.