The accessibility to the customer and tech support that a shared web hosting company provides will tell you a lot about the services which they provide too. In the event that you're allowed to use just emails and / or tickets, you have most likely come across a reseller and not the actual hosting provider. When this is the case, you'll have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get hold of the real hosting company for additional help. When the supplier provides you with various means of communication with quick response time which are available at any moment, they are almost certainly the top provider, not a reseller. So you will get well-timed assistance and top-notch support as they will have instant access to the servers where your account is. Whatever the trouble - sales or technical, it is always much better to have the option to get hold of your web hosting company right away using your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

All of our shared web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting solutions well before you make an order or you're an existing customer and you have any kind of question or a issue, you're able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any troubles which need more time to research and fix. Unlike a number of other website hosting providers, our trouble tickets have a guaranteed max response time of only 1 hour, so whatever your trouble is, it will be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we supply feature 24/7 customer and tech support, therefore regardless of what issue you have, you'll be able to get in touch with us and we'll assist you straight away. Our guaranteed reply time for any email message or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 min. We also offer telephone support with several local numbers worldwide plus a live chat, so that you will be able to contact us and get more details about our services even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you have - payment methods, package specs, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever have a scenario where you need to wait for a couple of days to get a problem solved like you will need to do with a number of other suppliers.