A ticketing system is the most widely used channel of communication that web hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to deal with an issue that requires some time to investigate or that has to be forwarded to a sysadmin. Thus, all responses supplied by either side will be stored in one and the same place in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you will need to log in and out of at least 2 accounts to carry out a particular procedure or to touch base with the hosting company’s client care team. In case you desire to administer a couple of domains and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. It may also take a significant amount of time for the provider to process your ticket.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing your website files or updating various settings. The ticketing system is being monitored 24x7 by our customer care staff and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive support. In stark contrast with other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info in relation to any technical or billing issue. Furthermore, you can see a selection of articles, which will help you resolve the most common predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything related to your semi-dedicated server account in one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or face an issue, you can get in touch with our client support staff representatives on the spur of the moment without the need to log into a completely different interface. You can look through your website files or check a variety of account settings whilst submitting a new ticket or reading the answer to an older one. If you have a vast number of tickets and you’d like to find a particular one, you can use the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a response in no more than one hour regardless of the nature of your question or issue.