Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing your website files or updating various settings. The ticketing system is being monitored 24x7 by our customer care staff and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive support. In stark contrast with other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info in relation to any technical or billing issue. Furthermore, you can see a selection of articles, which will help you resolve the most common predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything related to your semi-dedicated server account in one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or face an issue, you can get in touch with our client support staff representatives on the spur of the moment without the need to log into a completely different interface. You can look through your website files or check a variety of account settings whilst submitting a new ticket or reading the answer to an older one. If you have a vast number of tickets and you’d like to find a particular one, you can use the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a response in no more than one hour regardless of the nature of your question or issue.