Although the web hosting service provided by the different companies is roughly identical, each provider has their own platform with its own tweaks and ways to carry out specific operations. In such a situation, an information-stuffed knowledge base will be quite helpful both for persons with no prior experience and for technically seasoned individuals who will ultimately learn how particular operations are completed, but will waste time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and simple to use, sparing users plenty of time and effort. The outcome is more satisfied customers, as they can easily find the information they’re searching for, and much less work for the help desk team, because typically the majority of the enquiries and difficulties that clients have got are already described in the knowledge base. On the condition that the articles are well-written and encompass more things, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

If you get a shared web hosting plan through our company, you’ll be given access to our exhaustive online help documentation where you will see info about pretty much everything associated with our hosting plans. The topics cover anything from how to create an email address on your smart phone, to how to accomplish different things using an .htaccess configuration file. The articles are written in an easy-to-grasp manner and feature in-depth instructions on how to carry out a given task inside your Hepsia Control Panel. You can also find information that’s not connected directly with Hepsia, for instance one that concerns web apps on your desktop computer. The full archive of articles will be located in the Control Panel’s Help section, but the ones that are related to a certain section can be accessed on the spot. Considering the fact that we’ve covered as many topics as possible, you’ll be able to learn virtually everything about your account.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared a comprehensive online knowledge base for all our current and prospective clients, so in case you purchase a semi-dedicated server account from our company, you’ll be able to find any info that you require at any time. We’ve got a lot of educative articles, which will help you understand better what’s happening in your account – "What’s PHP?" and "What are file permissions?" are only two examples. Our detailed manuals will help you accomplish anything you want – uncompress an archive, import a database, redirect a domain, and so on. Besides, we also have troubleshooting guidelines, which will allow you to find out what causes a given problem and the probable solutions for it. In case you are not able to send emails or your domain name opens an HTTP 500 error message, for instance, you can refer to our knowledge base and resolve the problem momentarily. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.