When your website hosting company offers live chat support, you can speak to a representative in real-time and find out helpful information or get a problem resolved in a timely manner. The key advantage of using chat rather than calling to talk to a live person is that you need only a computer with Internet connection, so you won't pay any charges if you are in a different state or country. Furthermore, it will be a lot quicker to copy and paste details for example domains, usernames or error messages i.e. details which are sometimes difficult to give to the other party on the telephone. The real-time chat is also a faster approach to contact the hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, so that you will not waste time - something that's not possible when you are on the telephone.

Live Chat Support in Shared Web Hosting

As a part of the support services that we supply for our shared web hosting, we've live chat support which is available 24/7, even on holidays. You are able to contact us no matter if you already own an account or not, as we will assist you with all kinds of things, ranging from supplying you with common information regarding our solutions in case you are not a customer yet and you're thinking about acquiring one of our packages, to helping you with creating an e-mail account in an email client. A part of the problems are more technical and time-consuming, which means that you will have to take advantage of the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with all our semi-dedicated servers, you are able to get the the right answers for any questions you may have or get a lot of problems resolved very quickly. Our chat service is online every single day, which means that you'll be able to speak with an agent even on weekends and holidays. In the event that you are unsure which package would be better for your sites or if our innovative cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. In case you are an existing customer, you'll be able to find more details about account settings, billing issues and a number of common tech troubles you may have, for example when you cannot set up an e-mail account in a client on your PC. Our live chat can save you time and effort regardless where you are or when you contact us.