One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting for hours, or even all day, to get an answer to a helpdesk ticket or an e-mail. Regardless of when you touch base with us, we will respond to you within less than 60 minutes with any pre-sales or technical enquiries that you may have. In fact, our real reply time almost never exceeds 20 to 30 minutes. As we are working 24 hours a day, you will always receive assistance in a well-timed manner and we know how important this is in the electronic era. Soon after you contact us, we will answer your inquiries. In case you chance upon any technical problem, we will deal with it on your behalf, or we will provide you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a trouble ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will get a reply within one hour max. You can get in touch with us at any time with regard to general, billing or technical matters and due to the fact that we’re available 24/7/365, you’ll always receive help without any delay. Depending on the particular issue or question, we’ll provide you with more details, rectify the predicament if it has been caused by something within our reach or inform you what steps to take in case you have to alter some setting for an Internet app that we cannot access. You can forget about waiting around for a day for each and every reply. As it is, in the majority of cases we reply to tickets and emails within 20-25 minutes max.