If you’ve ever got any enquiries in regards to your web hosting plan or if you encounter a problem with your sites, you will need to touch base with the web hosting company’s help desk support team. It may not matter how fast they will answer if you’ve got an inquiry of a general nature, but an issue like an ill-applied app update, for instance, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the website will be offline. In case you offer services or goods online, any outage will badly affect your website and you can lose current or potential clients. Lots of hosting providers, chiefly resellers, respond to tickets and e-mails within twenty four hours, but in the Internet age this is far too long, as customers will scarcely ever go back to a site that’s not functioning correctly over extended time intervals.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting for hours, or even all day, to get an answer to a helpdesk ticket or an e-mail. Regardless of when you touch base with us, we will respond to you within less than 60 minutes with any pre-sales or technical enquiries that you may have. In fact, our real reply time almost never exceeds 20 to 30 minutes. As we are working 24 hours a day, you will always receive assistance in a well-timed manner and we know how important this is in the electronic era. Soon after you contact us, we will answer your inquiries. In case you chance upon any technical problem, we will deal with it on your behalf, or we will provide you with all the necessary information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a trouble ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will get a reply within one hour max. You can get in touch with us at any time with regard to general, billing or technical matters and due to the fact that we’re available 24/7/365, you’ll always receive help without any delay. Depending on the particular issue or question, we’ll provide you with more details, rectify the predicament if it has been caused by something within our reach or inform you what steps to take in case you have to alter some setting for an Internet app that we cannot access. You can forget about waiting around for a day for each and every reply. As it is, in the majority of cases we reply to tickets and emails within 20-25 minutes max.