Though this isn't the mainfactor to recognize a dependable shared web hosting company from a bad one or a reseller from a real supplier, being able to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you can reach someone if you're looking for help. The phone support for web hosting services may vary from basic to professional, which means that the issues which can be resolved through a call differ depending on the specific supplier. Generally, these issues are simpler and feature billing or first level technical issues as more difficult issues often need a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nevertheless, having the option to call your service provider can save you considerable time and efforts for the multitude of small issues which will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

As we have live phone support 14 hours per day, you will be able to get in touch with us and talk to our customer support agents to find out more about any of the shared web hosting that we offer and make sure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on three different continents so you are able to call the one closer to you - in the USA, the UK or Australia. If you are already a customer, you'll be able to call us about general and billing matters, or even about some tech issues. In case the trouble is strictly technical or it needs longer time to analyze, you'll have to use our ticketing system, which will enable both you and our tech support team to keep track of the information provided by each side.

Phone Support in Semi-dedicated Servers

When you need more info about the semi-dedicated servers that we offer, you can call any of the three support phone lines we have across the globe - in the U.S.A., the UK and Australia. By doing this, you will be able to check in advance whether our solutions are appropriate for your sites. In case you are already our client and you own a semi-dedicated account, you can reach us on the phone for 14 hours daily about any type of billing or common queries. For entirely technical issues you'll be able to take advantage of our ticketing system and get in touch with our tech support because sometroubles simply require additional time to be resolved, still we can help you on the phone with countless minor technical issues as well, saving you the time and efforts.